As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. If your item(s) are available for immediate shipment (within 2 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within 12-24 hours from the date of your order. We will send you tracking information within 24 hours of your order leaving our US warehouse to the e-mail address you provided when checking out
Expected arrival for US orders: 1-5 business days
Expected arrival for international orders: 5-12 business days
If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at
We work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price for any Authentic Keto product then us within six months of your purchase date please let us know and we will refund your original payment for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates, order upgrades and buy one, get one free offers are not eligible.
- The item must be in stock on the competitors website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to and we will process an insurance claim on your behalf.